How Software Applications Can be Used to Boost Customer Satisfaction
We always rely on technology whether it is software applications, mobile phones, computers, or vice versa. Today half of the businesses are running using technological tools like software. It is reducing human efforts and manual work.
Considering this as a business opportunity for tech companies, new participants are taking part in the race to build a profitable business.
As per the latest data, “There were about 1.35 million technology start-ups in the world in 2020.”
An amazing fact to know is that every year 90% of start-ups fail from all around the industry. Only 10% of start-ups failed in the first year.
The story behind the scene is that major businesses that start with large capital don’t use their money on technology to increase productivity and choose to do manual work, which increases human efforts.
However, they think that hiring more people can be more effective for their business.
But, there is a big negative side to this that can’t be avoided is that half of the energy of an employee is wasted doing manual work which can be done automatically if the software were used.
However, we’ll discuss various key points of this topic in detail in this article.
So, let’s start without any interruption.
Does every business need software applications to grow?
Of course, every business needs service report software. And the company does use it but using it for increasing customer satisfaction can be more purposeful.
Customers are present online today. So having your business presence online is necessary to connect with your target audiences.
It will not just connect you to your customer, but also help you to provide more desirable services, which every customer expects from you while purchasing any goods or services.
As a result, building custom software applications for your business can be more worthwhile.
How can it help you?
Let’s understand it through a scenario.
Assume that you are a doctor and several patients visit your hospital, and you need to recruit administrative staff to manage the activities like taking the appointment, billing, and so on.
Which eventually takes time and patients need to suffer from going through this process.
Sometimes it becomes overwhelming for your staff and your patients, to follow a complex process of calling reception, calling on hold, getting confirmation, visiting a hospital to pay bills, and so on. Meanwhile for medical staff to do this manually.
To make this process trouble-free using software applications can be the best option. The patients can easily book appointments online, get consultations from doctors, pay the bills, etc.
Which comprises the long time taking process into just a few tap processes.
In addition, customer experience will increase. Once the customer is satisfied with your services, they will be connected with you for a long-time.
As a result, software applications and AI-based mobile applications will comprise the complex process into a few-minute process of your business.
5 Hot Industries that use software applications for effective engagement?
These industries rely on technology because without the use of technology this sector is very effortful to run. However, technology is the pillar of every business and specifically for this sectors.
#1 Healthcare:
Sometimes healthcare providers are not able to deliver proper care to the patient due to a lack of availability. To need doctor advice or consultation patients need to visit the hospital which is more time-consuming.
As a result, patient management software can be used to increase the engagement of patients. Through a software application patients can directly chat with doctors, consult with them through video calls and discuss their problems hassle-free.
#2 Manufacturing:
The manufacturing process is too large and puzzling. The process of turning raw materials into finished goods is difficult to engage with every individual head of the department and manage the whole product life cycle.
As a result, manufacturing software provides functions to plan and execute from beginning to end. While automating the process of production tracking, material planning, and identity lifecycle management use cases.
#3 Auto-mobile:
Designing the model and handling the workshop can be done using automobile software like CATIA, SolidWorks, and rhino. It is designed for an automated workflow and workshop management.
#4 Architecture:
To put the imagination into a dream house can be a dream come true moment for every architect, who builds the home. Architecture software help to design the interior and outdoor layout of the dream home.
#5 Management:
Usually, management companies use project management software to handle project planning, resource, allocation, and scheduling. It also assists the team manager as well as the entire team to track their task and provide a performance result for the overall project.
Future prediction of software development
The market size of application software development is expected to grow to $703.13 billion in 2026 at a CAGR of 28.19%. As per the report of the business research company.
As the demand for software applications increases the market size of software development will automatically be raised in the near future.
Final words:
Although software application tools are not just credible for boosting customer satisfaction. But, it can also be used for making business automated.
However, The ROI of software development is too high and can be worth it if the businesses build their custom software applications that create brand visibility in the eye of the customer.